At K. D. Handloom Stores, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our return and refund policy below.

Return Policy

We offer return and exchange services on selected products only. The eligibility for return or exchange is clearly mentioned on the respective product page. Please note that return eligibility may vary by product and can be updated without prior notice.

To qualify for a return or exchange:

• The product must be unused, unwashed, and in its original condition.
• All original tags, labels, and packaging must be intact.
• Customized or personalized products are not eligible for return or exchange.
• Return or exchange requests must be submitted within the return period mentioned on the product page.

If a pickup service is unavailable at your location, you will be required to self-ship the product to our designated return address. Return or exchange shipping charges may apply depending on the product and location.

Refund Policy

Refunds are applicable only in the following situations:

• You receive a damaged or defective product.
• You receive the wrong product.
• There is a mismatch in the size, color, design, or quality of the product received.
• Any item is missing from your order.

Once the returned product is received and passes our quality inspection, your refund will be processed within 5–7 working days. The refund will be credited using the same payment method used for the original purchase.

Cancellation Policy

Orders can be cancelled only before they are shipped. Once an order has been dispatched, it cannot be cancelled through our website.

For any questions regarding returns, refunds, or cancellations, please contact our customer support team. We are always happy to assist you.